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4 best practice articles on dealing with negative feedback online

This last week I’ve been talking to a few groups about reputation management online. Most the questions I’m getting are around social media and what happens if someone says something negative. Typically business want to just delete the comment or pretend it didn’t happen. Usually I advise people to not delete posts or ignore them. There is little use being an Ostrich with your head in the sand. I don’t think there are any hard and fast rules in social media – you have to judge every situation at the time.

Here is a short collection of four articles I thought might help when thinking about how to deal with negative feedback online.

• Reputation Monitoring for Small Businesses from futuresimple.com
• 5 ways to handle negative feedback in social media from digitalvidya.com
• Dealing with negative feedback in social media from reachthepeople.com 
• How to deal with negative feedback online from socialsmallbiz.com